Return and Refund Policy

Return & Refund Policy

Thanks for shopping at AZ Auto Finishes

If you are not entirely satisfied with your purchase, we’re here to help.  If you have technical questions about the products, please call (602)399-9026.

Before returning any item please contact us (602)832-1847 or azautofinishes@yahoo.com, returns without previous notification and authorization number will be refused.

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused, undamaged and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Return shipping costs or fees are the customer responsibility unless the order doesn’t correspond with the products shipped.

We do NOT issue refunds for items on sale.

Returns are subject to restocking fees of 25% of the purchase price and return shipping fees, we do NOT charge for restocking fees or return shipping labels for defective products or if you received the wrong item.

When receiving the order please check the packaging list immediately and notify us of any discrepancy.

When receiving the products please notify the delivering carrier about any damaged goods, save boxes and packaging in case of a claim needed to be filed.

Warranties are handled per manufacturer’s guidelines and for items covered by warranty we may replace the products or provide repair parts if available at our discretion.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within 5-14 days, the number of days may vary depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at azautofinishes@yahoo.com.